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Find internal IT knowledge faster.

User accounts, devices, software, support and security: schorn.ai makes approved guides easier to find and prepares support cases and handovers. Your IT team remains responsible for execution and approval.

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Explore practical examples

From a VPN issue to a support draft.

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Use Cases

Three tasks from your working day.

Start with a recurring task and the relevant documents. Your team reviews the results and decides what happens next.

Find support guidance

An employee reports a VPN issue. Approved initial checks are documented in the support handbook.

Example prompt

My VPN reports a sign-in error. Find the relevant steps in our handbook and prepare a support request if needed.

How it fits your workflow

You get the documented steps and a ticket draft. No access is changed and no ticket is sent without your action.

Prepare device handovers

Devices, software and required access need to be agreed for a new workstation.

Example prompt

Create a handover overview from our device and user checklist. Flag missing role, software and approval details.

How it fits your workflow

IT reviews the list and provisions devices and accounts through the designated systems.

Document changes clearly

After an internal system change, support staff and employees need a clear update.

Example prompt

Turn this approved change log into an internal update. State the impact, contact person and open points.

How it fits your workflow

Owners review the update and revise the handbook and communications. Security and access rules come from approved sources.

Your first step

Start with one support guide.

Choose a common question with an approved procedure. Check that the agent finds the right steps and prepares a clear support handover when information is missing.

Discuss your workflow

Set up for your team

Separate general IT guides from internal operations documents. Workspace permissions define which teams can use each source and agent.

Run schorn.ai on your own server or in the Box. For local processing, configure local models. External model services process content at the selected provider.

Teams & permissionsOpen SourceBox

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